BUSINESS PROCESS OUTSOURCING AND INFORMATION TECHNOLOGY ENABLED SERVICES

Since, the last few years, the world has seen the evolution and rapid development of Business Process Outsourcing. Initially meant just to save costs, Business Process Outsourcing has today evolved as a multi-billion dollar industry. The emergence of providing outsourced value added services has further given a boost to this sector. Further, other newly emerging information technology enabled services are being offered by various companies to their overseas clients. These include not just Legal Process Outsourcing, medical transcription, legal transcription but a bouquet of newly emerging services.

Pavan Duggal Associates advises a variety of clients in the space of Business Process Outsourcing to assist them in various matters. Not only does Pavan Duggal Associates help BPO and ITES companies to ensure compliances with the relevant laws prevailing for the time being in force in India but also help them in ensuring appropriate compliances with the relevant appropriate legislations in their target jurisdictions.

In the context of the economic recession, Business Process Outsourcing and ITES sector has become all the more relevant. However, this sector has got its own share of legal challenges and problems. These include challenges pertaining to data protection and privacy apart from preserving confidentiality of data and information. Pavan Duggal Associates assists various clients not only in their compliances but also in representing them in different courts to protect their legal interests.

Pavan Duggal Associates has been associated with the first case pertaining to Business Process Outsourcing industry in India. This case related to non-performance of the agreed service level agreements by a Call Centre in India. Consequently, the client entity sued the Call Centre within India and got appropriate reliefs. Pavan Duggal Associates was associated with that landmark case and got appropriate orders including orders of injunction which then have become benchmark precedents for other courts to follow.

Pavan Duggal Associates has also been associated with the India's first legal litigation pertaining to Legal Process Outsourcing. In this case, Pavan Duggal Associates represented one of the top Legal Process Outsourcing players in India. In this case, the relevant person heading in the LPO operation of the company suddenly left the company and joined another company taking with him confidential data and information. In this case, Pavan Duggal Associates was successful in getting the first landmark orders in LPO litigation in India.

Given the current scenario of the slowdown, it is but natural to expect that the BPO and ITES sector are likely to face far more new challenging legal issues. Pavan Duggal Associates is actively working with its various clients to appropriately protect their legal interests in the context of the recessionary times.